Privacy policy

Information We Collect

At Floréane, we collect the following types of personal information when you interact with our website:

  • Contact Information: Name, email address, shipping/billing address
  • Payment Information: Credit card details (processed securely through our payment gateway)
  • Order Details: Products purchased, sizes, preferences
  • Technical Data: IP address, browser type, device information, cookies
  • Usage Data: Pages visited, time spent, click patterns

How We Use Your Information

Your personal data is used for the following purposes:

  • Processing and fulfilling your orders
  • Providing customer support and responding to inquiries
  • Improving our website functionality and user experience
  • Preventing fraud and ensuring transaction security
  • Sending promotional communications (only with your consent)
  • Complying with legal obligations

Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Payment processors, shipping carriers, IT support
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or asset sale

We never sell your personal information to third parties for marketing purposes.

Data Security Measures

We implement robust security measures to protect your information:

  • SSL encryption for all data transmissions
  • PCI-DSS compliance for payment processing
  • Regular security audits and vulnerability testing
  • Limited employee access to personal data
  • Secure data storage with access controls

Your Rights Under GDPR & CCPA

Depending on your location, you may have the following rights:

  • Right to access your personal data
  • Right to request correction of inaccurate information
  • Right to request deletion of your data
  • Right to restrict or object to processing
  • Right to data portability
  • Right to opt-out of sale (for California residents)

To exercise these rights, please contact us through our website contact form.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic
  • Improve our services
  • Deliver targeted advertising (with consent)

You can manage cookie preferences through your browser settings.

Data Retention

We retain your personal information only as long as necessary:

  • Order information: 7 years for tax and legal compliance
  • Marketing preferences: Until you unsubscribe
  • Website analytics: 26 months

International Data Transfers

As an international business, your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws through:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • Other approved transfer mechanisms

Policy Updates

We may update this policy periodically. Significant changes will be notified through our website. We encourage you to review this policy regularly.

Last updated: [Insert Date]