Faq

Shipping & Delivery

What are your shipping options?

We offer standard and express shipping to most countries. Delivery times vary by destination and shipping method selected during checkout.

How long does delivery take?

Standard shipping typically takes 5-10 business days, while express shipping delivers within 2-5 business days. Please note these are estimates and may vary.

Do you ship internationally?

Yes, we ship worldwide. International delivery times and fees vary by country and will be calculated at checkout.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, undamaged, and with original tags attached. Final sale items cannot be returned.

How do I initiate a return?

Please contact our customer service team via email with your order number and return request. We'll provide return instructions and a prepaid return label if applicable.

How long do refunds take?

Once we receive your return, processing typically takes 3-5 business days. Your bank may require additional time to post the refund to your account.

Product Information

How do I determine my size?

Each product page includes detailed size charts with measurements. We recommend comparing your measurements to our size guide for the best fit.

What materials are your clothing made from?

Material information is listed on each product page. Our collections feature natural fibers like cotton and wool, as well as high-quality synthetic blends.

How should I care for my garments?

Care instructions are included with each item. Generally, we recommend gentle washing or dry cleaning for most of our pieces to maintain quality.

Payment & Security

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure checkout.

Is my payment information secure?

Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.

Do you charge sales tax?

Taxes are calculated based on your shipping destination and applicable local laws. The final amount will be displayed before you complete your purchase.

Faq